Shipping and Returns

SHIPPING

DOMESTIC ORDERS

Our standard dispatch time is 1-3 days, and the standard delivery time is 2 to 10 working days, with express post being 2 to 3 days (if you are located in the Express Post network).

These are simply guides as delays may occur once they have been sent.  As this is out of our control, Imperial Design will not be held liable for any courier/postal delays.

 

INTERNATIONAL ORDERS

 

At the moment, we are only shipping Australia wide but will definitely be introducing world wide shipping options in the near future.  Sorry for any inconvenience.  

 

RETURNS

We hope you love your purchase, however, if you wish to return an item please don't hesitate to contact us by email- imperial.design@mail.com, and we will do our best to help you.

All products must be clean and unused for us to accept them.  Unfortunately we are not able to replace/refund an item for change of mind.

Please note- All of our items are individually checked for quality when we receive them and before they are sent to you.  Due to this, if you would like to return a 'faulty' item, it is at our discretion whether or not we replace/refund the item.

Under no circumstances will a refund or exchange be made after 10 days of receiving the item, or for any item that was bought on sale.

Imperial Design will make the final decision regarding any action that may be taken in relation to shipping and returns.

By placing your order, you are accepting all of the terms and conditions that have been stated.